आगरा मंडल में रेल मदद एप पर आईं 1379 शिकायतें:यात्रियों को दी जा रही है सुविधा; 47 मिनट में करते हैं निस्तारणThe Rail Madad app is being used by passengers in the Agra Division to report issues and seek assistance. In August, 1379 complaints were received through the app, all of which were resolved within 47 minutes on average. Passengers can use the app to report issues like cleanliness, water availability, needing...
more... lower berths for elderly passengers, medical assistance, and more. The app requires users to provide general details, the date and location of the incident, personal details, mobile number, and email address. The Railway has set a time limit for resolving each complaint, and if the issue is not resolved within that time, it is escalated to higher authorities. Passengers are also given feedback forms to provide their opinion on the resolution. In a recent incident, a pregnant woman named Sangita Ahirwar traveling on train number 12122, Madhya Pradesh Sampark Kranti, experienced labor pains while on board. After a medical call was made through Rail Madad, the TTE coordinated with the Jabalpur headquarters and the Agra Division officials to stop the train at Mathura station. A doctor was arranged for her, and she was taken to the District Hospital via ambulance, where she delivered a healthy baby girl.
Agra Division mein, passengers Rail Madad app ka use karke problems report kar rahe hain aur help maang rahe hain. August mein, app par 1379 complaints aayi, aur sabhi ko average 47 minutes mein resolve kiya gaya. Passengers cleanliness, pani ki availability, elderly passengers ke liye niche wali berth, medical help,...
more... aur aise aur bahut se issues ke liye app ka use kar sakte hain. App mein general details, incident ki date aur location, personal details, mobile number aur email address dena hota hai. Railway ne har complaint ko resolve karne ke liye time limit set kiya hai, aur agar issue us time limit mein resolve nahi hota, toh woh higher authorities ke paas jaata hai. Passengers ko resolution ke baare mein feedback dene ke liye form bhi diya jaata hai. Ek recent incident mein, Sangita Ahirwar naam ki ek pregnant woman, train number 12122, Madhya Pradesh Sampark Kranti mein travel kar rahi thi, aur unhe train mein labour pains start ho gaye. Rail Madad par medical call aayi. TTE ne Jabalpur headquarters aur Agra Division ke officials se contact karke Mathura station par train ko rokva diya. Unke liye doctor arrange kiya gaya aur unhe ambulance se District Hospital bheja gaya, jahaan unhone ek healthy baby girl ko birth diya.
