A software glitch in the Railway's Center for Information Systems (CRIS) caused significant inconvenience to passengers on Thursday night. Passengers with waiting list and RAC tickets on the Prayagraj Express, Humsafar Express, and Shiv Ganga Express departing from Prayagraj Junction were left stranded and confused as the reservation charts for these...
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trains were not generated before departure. This situation led to chaos and frustration among passengers. Typically, charts are generated four hours before train departure. In the case of the Prayagraj Express to New Delhi, passengers with waiting list and RAC tickets were anxious when the chart was not generated by 7 pm. They hoped to receive information at the station but this did not happen. Passengers like Vidyakant from Kalindipurum, with a waiting list ticket, and Ankit from Naini, with an RAC ticket, were uncertain about their travel status as the chart was not generated by 10 pm.