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News Entry# 547392
Apr 06 (17:38) Tatanagar Railway Station Emphasizes Prompt Resolution of Passenger Issues to Reduce Complaints
IR Affairs
SER/South Eastern
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News Entry# 547392   
  Past Edits
Apr 06 2024 (17:38)
Station Tag: Tatanagar Junction/TATA added by AdittyaaSharma^~/1421836
Stations:  Tatanagar Junction/TATA  
रेल यात्रियों की समस्या का नौ मिनट में होगा समाधान

The Regional Railway Manager (ARM) of Tatanagar has instructed station supervisors and staff to be vigilant 24/7 and resolve passenger issues within 9 minutes to prevent complaints. This includes checking passenger facilities like water, lights, fans, seats, lifts, escalators, ticket booking counters, cleanliness, and water in coaches, train operations systems, etc....
more...
Supervisors will be assigned to check platforms, foot over bridges, waiting areas, portico, and parking during peak hours to ensure prompt issue resolution. This initiative aims to reduce complaints received through the Rail Madad app, which have seen an increase recently. While regular inspections by the Station Improvement Group occur every month, the ARM has emphasized the need for constant vigilance to address passenger concerns effectively.

Tatanagar ke Regional Railway Manager (ARM) ne station ke supervisors aur staff ko 24/7 alert rehne aur 9 minutes mein passengers ki problems solve karne ka order diya hai. Isse passengers ki complaints kam hongi. Isme water, lights, fans, seats, lifts, escalators, ticket booking counters, safai aur coaches mein water, train...
more...
operations systems, etc. jaise facilities ki check karni hai. Supervisors ko peak hours mein platforms, foot over bridges, waiting areas, portico aur parking check karne ke liye assign kiya jaayega. Isse passengers ki problems ka jaldi solution milega. Is initiative ka aim Rail Madad app mein complaints ko kam karna hai, jo recently badh gaye hain. Har mahine Station Improvement Group ka inspection hota hai, but ARM ne constant vigilance ki zarurat batayi hai.
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