I agree.. This train and even In NR's Kerala Sampark kranti express, the pantry contractor is the same person. from Thalaserry.. I travelled in 16345 from ERS to TVC and had a good chat with the pantry Manager... He said the contractor was ready to do whatever he can do to improve the standards of the food delivered in the train... but they have limitations that they are sometimes not able to deliver the best food due to problems like motion of train and all...