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News Entry# 558666
Jul 03 (12:03) Bhopal Railway Division Launches War Room and App to Resolve Passenger Complaints Quickly
Entry# 6112785   
  Past Edits
This is a new feature showing past edits to this News Post.
Stations:  Bhopal Junction/BPL  
Railway News: शिकायतों के निराकरण को रेलवे ने बनाया वार रूम, आंधे घंटे में हो रहा समाधान

The Bhopal Railway Division has introduced a 'Rail Madad App' and a War Room at the DRM office to address passenger complaints and provide swift service on trains. Passengers can register their complaints online through the app. The War Room, staffed by senior railway officials, aims to resolve complaints within 30...
more...
minutes. The War Room receives complaints related to safety, punctuality, water, food, medical assistance, power, cleanliness, parcel, ticketing, passenger amenities, and other issues. Officials from various departments like commercial, operations, RPF, engineering, electrical, and mechanical work in three shifts around the clock to ensure prompt resolution of complaints. In the past week, over 820 complaints have been addressed, including medical assistance, light and water issues in coaches, and security concerns. The initiative aims to provide efficient and quick service to passengers by addressing their complaints within 30 minutes.

Bhopal Railway Division ne train me safar karne wale passengers ko jaldi se service dene aur unke shikayat ko solve karne ke liye 'Rail Madad App' aur DRM office me War Room banaya hai. Passengers app ke through online apni shikayat register kar sakte hai. War Room me senior railway officials...
more...
ki team hai jo 30 minute ke andar shikayat ko solve karne ka kaam karti hai. War Room me safety, time pe pohochna, pani, khana, medical help, bijli, safai, parcel, ticket, passenger facilities aur aur bhi kai saare issues ki shikayat aati hai. War Room me different department ke officials jaise ki commercial, operations, RPF, engineering, electrical, aur mechanical 24 hours (teen shifts me) duty pe hote hai, jisse shikayat jaldi solve ho jaati hai. Last week me 820 se zyada shikayat ko solve kiya gaya hai, jinme medical help, coach me light aur pani ki problem aur security related shikayat bhi shamil hai. Is initiative ka maqsad passengers ko 30 minute ke andar shikayat solve karke efficient aur jaldi service dena hai.
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