The Indian Railways has launched the 'Rail Madad' app to streamline and expedite the grievance redressal process for railway passengers. The app allows passengers to register complaints, track their status, and receive updates via SMS. It also integrates all previous helpline numbers and provides information on security and assistance services. The...
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app is designed to facilitate quick resolution of issues, with features like photo uploads and direct communication with field officials. The app has been successful in resolving a significant number of complaints. However, there have been instances of misuse, such as a recent case where a passenger in train number 07051 (Hyderabad-Raxaul Special) demanded free food despite being offered it at a cost. The app is a vital tool for passengers to report issues and access assistance during their railway journeys.