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News Entry# 551598
May 09 (19:59) Senior Citizen Awarded Compensation for Standing Journey Despite Confirmed Ticket
IR Affairs
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News Entry# 551598   
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बुजुर्ग को खड़े-खड़े करवाया दरभंगा से दिल्ली तक 1200 KM का सफर, अब रेलवे को देना होगा 1.96 लाख मुआवजा

A senior citizen was awarded compensation by a consumer court for being forced to travel 1200 kilometers standing despite having a confirmed ticket booked a month in advance. The court found the railway officials negligent in their duty. The senior citizen had booked a sleeper class ticket from Darbhanga to Delhi...
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on January 3rd, 2008, for a journey on February 19th, 2008. The railway officials claimed they had upgraded his seat to an AC coach but failed to provide evidence of informing him about the change. The senior citizen found his assigned seat occupied and was directed to another coach by the TTE, where he again found his seat occupied. The railway argued that the passenger had not arrived on time and his seat was given to another passenger at a higher fare. The court ruled in favor of the senior citizen, awarding him INR 1.96 lakhs as compensation including expenses incurred during the lawsuit.

Ek bujurg ko railway ki laparwahi bhaari pad gayi. Sahuliyat se safar ke liye ek mahine pehle unhone ticket reserve karaai thi. Bawjud iske unhe karib 1200 kilometer ki yatra khade ho kar karni padi. Upbhogta adalat ne bujurg ko hui kathinai ke liye railway ko doshi mante...
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hue muawaja dene ka aadesh diya hai. Udhyog Sadan sthit Upbhogta Vivaad Nivaran Aayog ki adhyaksh Monika Shrivastav, sadasy Dr Rajendra Dhar aur sadasy Rashmi Bansal ki peeth ne is maamle mein railway par jurmana lagaya hai. Iske tahat byaj sahit shikayatkarta ko ek lakh 96 hazar rupaye muawaja dene ka nirdesh diya. Peeth ne kaha ki koi bhi vyakti suvidhao ke saath yatra karne ke maksad se hi mahino pehle rail ka ticket book karata hai, lekin yadi yatra wale din confirm ticket ke bawjud use hajaro kilometer ka safar bagair seat ke tay karna pade to uski mushkilo ka andaza lagaya ja sakta hai. Peeth ne ise sarasar railway adhikario ki sewa mein kotahi mana hai. Muawaja rakam mein bujurg ko hui asuvidha ke saath-saath mukadma kharch bhi shamil hai. Maamle mein sunwai ke doran railway ki or se tark diya gaya ki bujurg ne 3 January 2008 ko Bihar ke Darbhanga se Delhi aane ke liye sleeper class ki ek ticket book karaai thi. Bujurg ko yeh yatra 19 February 2008 ko karni thi. Railway ne is beech bujurg ki seat ka upgrade karke unhe AC coach mein ek seat di thi. Halanki, railway peeth ke sammukh yeh sabit karne mein asafal raha ki unhone seat upgrade ki soochna bujurg ko di thi. Bujurg ne sunaai vyatha bujurg ne peeth ko di shikayat mein bataya ki ticket book karate samay unhe coach S4 mein seat number 69 aavantit ki gayi thi. 19 February 2008 ko woh train ke samay par Darbhanga station pahunche aur coach S4 mein chad gaye. Wahan pahunch kar unhone dekha ki unki seat par koi aur vyakti hai. Is par unhone coach ke TTE se sambandh kiya. TTE ne bataya ki unki seat ka upgrade kar diya gaya hai. Woh B1 coach ki seat number 33 mein chale jaayein. Jab woh Chhapra station par B1 coach mein pahunche to unhone paya ki yeh seat TTE ne kisi aur vyakti ko de di hai. Is par unka TTE se vivad hua. Railway ka peeth ke sammukh tark tha ki yatri samay se seat par nahi pahunche, isliye dusre yatri ka kiraya badhakar yeh seat unhe de di gayi thi.
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