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Blog Entry# 6030468
Posted: Apr 14 (20:54)

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IR Affairs
SER/South Eastern
Apr 14 (20:54)   Technical Glitch Leads to Double Booking on Train, Railway Ministry Intervenes

Exynos9611~   21042 news posts
Entry# 6030468         Tags   Past Edits
एक बर्थ पर दो रिजर्वेशन! ट्रेन में हो गया दंगल, रेल मंत्रालय को देना पड़ा दखल, DRM ने बोला सॉरी, जानें माजरा

A passenger named Randir Kaur booked a confirmed AC 2 tier ticket from Ranchi to Patna on the Hatia-Patna Islampur Express. However, due to a technical glitch, another passenger named Upendra Kumar, who had a waiting ticket from Ranchi to Paharpur, was also allotted the same berth (AC 2, berth number...
more...
62). This caused a dispute between the two passengers when both arrived at the same berth. Kaur escalated the issue to the Railway Ministry through a tweet, prompting the DRM to intervene. The DRM apologized to Kaur for the inconvenience and upgraded her to a Third AC Economy class berth (berth number 44). The DRM attributed the confusion to a technical issue that prevented Kaur from receiving a message about her berth upgrade. The incident was resolved after Kaur was provided with her upgraded berth, and the DRM assured that the railway team is dedicated to ensuring the smooth travel experience of passengers.

Hatia se Patna jaane wali Hatia-Patna Islampur Express mein, Randir Kaur ne Patna tak ka confirmed AC 2 tier ticket book kiya tha. Par, technical problem ki wajah se, Upendra Kumar, jiske pass Ranchi se Paharpur tak ka waiting ticket tha, unko bhi same berth (AC 2, berth number 62) allotted...
more...
kar diya gaya. Isse dono passengers ke beech dispute ho gaya jab dono same berth pe pahuche. Kaur ne issue ko Railway Ministry tak tweet karke escalate kiya, jisse DRM ko intervene karna pada. DRM ne Kaur se inconvenience ke liye sorry bola aur unko Third AC Economy class berth (berth number 44) mein upgrade kar diya. DRM ne confusion ki wajah technical issue batai, jiske wajah se Kaur ko berth upgrade ka message nahi mila. Incident resolve ho gaya jab Kaur ko unka upgraded berth provide kar diya gaya, aur DRM ne assurance diya ki railway team passengers ke smooth travel experience ke liye dedicated hai.

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